Four steps, and a real person at every one
The hardest part of finding a provider is not knowing what happens next. So here it is, honestly.
You tell us about your person
One short form: who needs support, what you’re after, how the plan is managed. Two minutes, and it comes straight to us, not a call centre.
We come back as soon as possible.We come to you for a meet and greet
Your place, the park, wherever's comfortable. We talk through goals, what a good day looks like, what sets a bad one off, and who on our team would actually suit.
No pressure, just a chat.Onboarding forms
Our onboarding forms document any known risks, behaviours and support needs so every worker is aware of them. We then complete risk assessments for the activities and environments involved and match a worker.
Just the once, and we keep it simple.Buddy shift, then a first shift
Your worker's first shift runs alongside someone from our team, so nothing's unfamiliar before it's just the two of them. At Waves we care about consistency. Over time you build a small, consistent team of workers who know you and work together towards your goals.
If the match isn't right, we change it. Simple as that!